Shipping & Handling Policy

ORDER Processing Time

  • In-stock items: Orders are usually processed and shipped within 5–6 business days.
  • Custom-made items: Delivery takes approximately 14 days, as crafting the jewelry itself requires 10–12 days.
  • Mixed orders: If your order contains both custom and non-custom items, the complete order will be shipped together once the custom jewelry is ready.

Shipping CHARGES

  • Free shipping is available on all domestic orders.
  • Free shipping does not apply to international orders or returns.
  • Free international shipping above $250.

DELIVERY TIME

  • Delivery times are estimates and commence from the date of shipping
  • PAN INDIA INSURED DELIVERY
    Free delivery on all orders
    Delivery within 7–10 days
  • INTERNATIONAL DELIVERY
    Free delivery over $250+
    Delivery within 2-3 weeks

SHIPPING COST

  • Shipping costs calculated at checkout based on location and method
  • Free standard shipping on orders over ₹20,000 within India
  • Express shipping charges apply as per selected service

International Shipping

  • We ship to select international destinations
  • Orders may be subject to import duties and taxes
  • Additional customs clearance charges must be borne by the recipient
  • International delivery times vary by destination

Order Tracking

  • Shipping confirmation email sent once order is dispatched
  • Tracking number included in confirmation email
  • Track your order on our shipping partner's website
  • Updates available throughout the delivery process

Package Handling

  • All items carefully packaged to ensure perfect condition
  • Eco-friendly packaging materials used whenever possible
  • Special care taken in preparing your order for shipment
  • Fragile items receive additional protective packaging

Damages and Issues

  • Inspect your order immediately upon reception
  • Contact us if item is defective or damaged
  • Report if you receive the wrong item
  • We will evaluate the issue and make it right

Questions

  • Contact our customer service team for any questions
  • We're here to help with your shipping concerns
  • Response within 24-48 hours on business days